Conversation

This feature lets you easily monitor all ongoing and past interactions users have with your Copilot. It provides a clear view of user engagement, allowing you to track conversation history, dive into specific chats, and check user feedback.

Conversations

Viewing Conversations

Action	Description
All Conversations	Access all conversations with your Copilot from the left panel.
Take Over Conversation	Allow an Agent to take over a conversation with the user in real-time.

All Conversations

Real-time conversations

Take Over Conversation

note

For the Take Over Conversation button to appear, ensure the Human Handoff feature is enabled.