Contact Info
The Contact Info section displays comprehensive details about the user, providing quick access to critical information and interaction history:
| Feature | Description |
|---|---|
| User Profile | Shows the user's name (or "Anonymous" if not identified) with an avatar. The profile displays a visual identifier (purple circle with user initials) for easy recognition. |
| Location | Displays the user's geographic location (e.g., "Mumbai, India") with a map pin icon, helping you understand the user's context and timezone. |
| Phone Number | Shows the user's phone number if available. Displays "Not Available" if the user hasn't provided this information. |
| Email Address | Displays the user's email address for direct communication. Shows "Not Available" if not provided by the user. |
| Device Name | Indicates the device or platform the user is accessing from (e.g., desktop, mobile, specific browser). |
| Website/URL | Shows any associated website or URL related to the user. Displays "Not Available" if not provided. |
| Tabs | Navigate between three tabs for different views: |
| • Profile: View the user's basic contact information and profile details | |
| • Threads: Access recent conversations or interactions with the user | |
| • More Info: View additional details and metadata about the user | |
| Additional Info | Any extra details about the user that may have been collected during conversations or through integrations. |
The Contact Info panel is designed to give you a complete overview of the user at a glance, making it easier to provide personalized support and maintain context across multiple interactions.